Dealing with AI Errors

Bridging the Divide Between Human and AI

When you’re using an AI chatbot, have you ever felt like you’re talking to a genius one minute, and to a complete idiot the next?

You’re not alone! As you start using AI language models like ChatGPT, Claude, and Gemini more and more, you’ve probably encountered some weird output and basic mistakes that you feel this level of technology should be better at avoiding.

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There are logical reasons why these mistakes happen! Let’s look at those:

1. Reasoning Errors

Problem: AI often struggles with complex reasoning, leading to illogical answers.

Solution: Break down complex questions into smaller, more digestible chunks. Develop a detailed, step-by-step guide for intricate tasks and iteratively refine AI prompts to enhance clarity. These models are very clever pattern-matching systems, but they’re not actually thinking (yet!).

2. Context Limitations

Problem: AI can lose track of long conversations due to limited context windows.

Solution: Keep your conversations concise and focused. Start new chats for new topics. If you’re continuing a longer conversation, occasionally restate key points to keep the context up to date and help the AI stay focused.

3. Inconsistency

Problem: Responses can vary significantly for similar queries.

Solution: Rephrase your questions if you receive inconsistent answers. Log AI responses to track patterns and identify inconsistencies. Approach this as dealing with a finicky friend – sometimes you need multiple angles to achieve consistency.

4. Misinterpretation

Problem: AI can misunderstand nuances, leading to irrelevant or incorrect answers.

Solution: Use precise, unambiguous language in your questions. Clearly define terms and context to minimize misinterpretation. This is akin to giving clear directions to someone new in town.

5. Over-Reliance on Patterns

Problem: AI may generate plausible-sounding but factually incorrect information.

Solution: Fact-check all significant AI-generated information. Treat AI outputs as preliminary drafts requiring thorough review and validation. This approach prevents the spread of misinformation.

6. Bias and Ethics

Problem: AI can produce biased or inappropriate content based on its training data.

Solution: Maintain strict ethical oversight and address inappropriate outputs immediately. Be vigilant in identifying and correcting bias to uphold professional standards.

7. Ambiguous Outputs

Problem: AI can provide vague or non-committal responses.

Solution: Ask more direct questions and provide additional context to guide the AI. This is similar to pressing for a straight answer from a politician to get the specific information you need.

8. Difficulty with Jargon

Problem: AI struggles with domain-specific terminology and slang.

Solution: Simplify terms or provide clear explanations for jargon. Create a glossary of industry terms to aid the AI’s understanding. Approach this as explaining your tech job to your grandparents – simplify for clarity.

9. Inability to Verify Sources

Problem: AI produces information without citing reliable sources.

Solution: Independently verify all AI-cited information before using it. Implement a standard verification process to ensure credibility, much like confirming a rumor before sharing it.

10. Lack of Context Awareness

Problem: AI may not fully understand user intent without detailed context.

Solution: Provide comprehensive background information before asking your main question. Clearly set the stage to ensure the AI understands the broader context of the discussion.

11. Repetition

Problem: AI may repeat phrases or ideas within a conversation.

Solution: Rephrase prompts or introduce new topics to avoid repetition. This is like changing the radio station when a song gets old, keeping the conversation fresh.

12. Sensitivity to Input Variations

Problem: Small changes in wording can lead to vastly different responses.

Solution: Experiment with different phrasings for the same question. This approach is akin to a scientist tinkering with variables to observe outcomes, helping you find the most effective way to communicate with the AI.

Dealing with these AI quirks can feel difficult at the start, but with more experience you’ll get the hang of it! AI is like a brilliant but sometimes confused intern. It can be incredibly helpful, but it needs your guidance.

As you use AI more, you’ll start to develop a feeling for when it’s hitting the mark and when it’s gone off the deep end.

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Written by Alastair McDermott

I help leadership teams adopt AI the right way: people first, numbers second. I move you beyond the hype, designing and deploying practical systems that automate busywork - the dull bits - so humans can focus on the high-value work only they can do.

The result is measurable capacity: cutting processing times by 92% and unlocking €55,000 per month in extra productivity.

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I turn AI tech & strategy into clear, actionable insights. You’ll discover how to leverage AI, how to integrate it strategically to get a competitive edge, automate tedious tasks, and improve business decision-making.

– Alastair.