The Two Adoption Gaps
Licences are not adoption. Adoption is not transformation.
1
Licences are not adoption
Tools bought and provisioned, behaviour unchanged. Idle seats show up in a spend report, which is why this gap gets noticed.
2
Adoption is not transformation
Real tools, real skill, real usage - and the work is much as it was. This gap hides behind good news.
Both sides can show green
Usage rose and somebody built something impressive. Worth having, and not yet what you were asked to deliver.
When to use Working out which gap a stalled workflow is actually in.
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