Four Measurement Lanes
Four kinds of number, none of which may impersonate another.
Activity
Is the tool being used?
Work
Is the work itself done differently?
Business
Did a number the business cares about move?
People
What did the change do to the people doing it?
Baseline first
Each lane needs a baseline taken before the test, and the people lane counts in the verdict rather than beside it.
When to use Setting baselines before a test, and reading the results after it.
From the book, coming soon →